Refund Policy for Bunker in The Hills
At Bunker in The Hills, we aim to provide a seamless experience for our guests. Our refund policy ensures transparency and fairness while addressing cancellations or changes to your booking.
1. Cancellation and Refund Policy
1.1. Free Cancellation:
- Cancellations made 5 days or more before the check-in date are eligible for a full refund of the advance payment.
1.2. Late Cancellation:
- Cancellations made within 5 days of the check-in date will result in the forfeiture of the advance payment.
1.3. No-Show Policy:
- Guests who do not check in on the scheduled date (no-show) are not eligible for a refund.
2. Early Check-Out
2.1. If a guest decides to check out before the reserved end date, no refund will be provided for the unused portion of the stay.
3. Changes to Booking Dates
3.1. Guests can request changes to their booking dates subject to availability.
3.2. If changes are made 7 days or more before the check-in date, the advance payment can be applied to the new booking dates.
3.3. Changes requested within 7 days of the check-in date may incur additional charges or may not be accommodated.
4. Force Majeure
4.1. In the event of cancellations due to unforeseen circumstances beyond our control (e.g., natural disasters, government restrictions), we will work with guests to either:
- Reschedule the stay, or
- Provide a partial or full refund at our discretion.
5. Refund Process
5.1. Refunds (if applicable) will be processed within 7-10 business days from the date of cancellation approval.
5.2. Refunds will be credited using the original method of payment unless otherwise agreed upon.
6. Non-Refundable Situations
6.1. Special promotions or discounted bookings marked as non-refundable are not eligible for any refunds.
6.2. Refunds will not be provided for issues arising from guest negligence, such as failure to follow check-in times or house rules.
7. Contact for Refund Requests
To request a cancellation or refund, please contact us at:
Email: info@bunkerinthehills.com
Phone: +91 86269 95530
We recommend all guests review this policy before booking to avoid misunderstandings. Thank you for choosing Bunker in The Hills, and we look forward to hosting you!